Account FAQ — Registration, KYC, Bonuses & Wagering
Opening an account, getting verified, and understanding the bonus you just claimed — the account-side questions we hear most, answered without the fine-print maze.
How a welcome bonus and its wagering actually work
A bonus is not free cash you can withdraw immediately — it is a credit you have to play through first. The wagering requirement is a multiplier that tells you how much you must bet before the bonus converts to withdrawable money.
- Example: a ₱500 bonus with 20× wagering means ₱10,000 in total bets before it unlocks (₱500 × 20).
- Different bet types can contribute at different rates toward wagering — always read the specific offer terms.
- There is often a time limit and a maximum-bet-per-round rule while a bonus is active; breaking either can void it.
- You can decline a bonus if you would rather keep your deposit fully flexible — bonuses are optional.
Frequently Asked Questions
How do I create a WJ2 account?
Tap Register, enter your mobile number and a password, and confirm the one-time code sent by SMS. Setup takes under two minutes. You must be at least 21 years old.
Which IDs are accepted for verification?
WJ2 accepts a Philippine passport, SSS card, UMID, PhilHealth card, driver's licence, or PRC ID. Upload one clear photo during KYC; review usually completes within 24–48 hours and only needs to be done once.
Why does verification take up to 48 hours?
KYC is a PAGCOR requirement that confirms your identity and age and protects your account. A person reviews the document, so it is not instant — but once approved it never has to be repeated, and withdrawals are fast afterward.
How do wagering requirements work on a bonus?
Wagering is a multiplier applied to the bonus amount. A ₱500 bonus at 20× requires ₱10,000 in bets before the bonus becomes withdrawable cash. Check each offer's terms, because contribution rates and time limits vary by game and promotion.
Can I withdraw a bonus straight away?
No. Bonus funds must clear their wagering requirement first. Any winnings you make from your own deposited cash, however, are withdrawable on their normal schedule once KYC is done.
I forgot my password — how do I get back in?
Use the 'forgot password' link on the login screen to receive a reset code by SMS on your registered number. If you have also changed phones, contact live chat with your account details so support can help you recover access.
Can I have more than one account?
No. One account per person is the rule under PAGCOR-licensed play, and accounts must be in your own name. Duplicate or third-party accounts are closed during verification.