Responsible Gaming at WJ2 — Tools, Limits and Real Help
Betting should stay fun. WJ2 builds the controls to keep it that way directly into your account, and points you to real support the moment play stops feeling like a choice.
Tools you can switch on yourself
You do not need to contact support to protect yourself. Every control below lives in your account settings and takes effect immediately:
- Deposit limits — cap what you can add per day, week or month.
- Self-exclusion — lock your account for a chosen period when you need a clean break.
- Reality checks — periodic on-screen reminders of how long you have been playing.
- Loss and session limits — set a ceiling before you start, not in the heat of a losing run.
Signs it is time to pause
Betting has tipped past entertainment when it starts costing you more than money. Be honest with yourself if you notice any of these:
- Chasing losses with bigger bets to win it back.
- Betting money meant for bills, rent or food.
- Hiding how much or how often you play from people close to you.
- Feeling anxious, restless or low when you are not betting.
Where to get help
If any of that sounds familiar, reach out — it is free and confidential. Call the National Center for Mental Health (NCMH) crisis hotline at 1553 anywhere in the Philippines. You can also trigger self-exclusion in your WJ2 account right away, and our support team will honour it without question. Remember the ground rules: you must be 21 to play, gambling is entertainment rather than income, and no bet is worth your wellbeing.
Frequently Asked Questions
How do I set a deposit limit?
Open your account settings, choose deposit limits, and set a daily, weekly or monthly cap. It applies immediately and you can tighten it at any time; loosening a limit takes effect after a short cooling-off delay.
What is self-exclusion and can I undo it?
Self-exclusion locks your account for a period you choose so you cannot bet during that time. It is designed to be hard to reverse early — that is the point. For longer breaks, contact support and they will help arrange it.
Is there a free helpline in the Philippines?
Yes. The NCMH crisis hotline is 1553, available nationwide, free and confidential. If you or someone you know is struggling with gambling, please use it.